We take great pride in the quality of our products and we take every care to ensure that your purchase reaches you in excellent condition. If however, you wish to return or replace a product please carefully read the information below before doing so. Returns policy information is also detailed on the reverse side of the Shipping form that arrives with your order.
You are required to notify us of any faulty product by email within 48 hours and you must return the item within 7 days of receipt of your goods. If you inform us you have received a faulty product then we will supply a replacement at our cost once the faulty product has been returned to us within 7 days. If the product is no longer available we will offer you an alternative or a refund covering the cost of the product only.
Please note: Due to health reasons, Cosmetics, Hair Fascinators & Earrings cannot be returned once opened.
Incorrect Goods Supplied to You
We make every endeavour to supply you with the products you have ordered; however if you receive goods which you believe you have not ordered then please call Customer Service on 1 300 211 323 within 48 hours of receiving those goods. We will ask you to return the incorrect product to us and upon the return we will send you the correct product (subject to availability) without further charge.
Goods Damaged in Transit
We make every endeavour to ensure that our products arrive in good condition; however we cannot take responsibility for the performance of Australia Post or any other company selected to deliver your goods. Please call Customer Service on 1 300 211 323 within 48 hours of receiving damaged goods or call Australia Post 131118.